Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. These are made to order PRODUCTS.

Our returns policy

 

In an ideal world every customer would love the item that they’ve just purchased, but we live in the real world and we know that sometimes there are going to be situations where the item you’ve ordered and had delivered isn’t suitable for your requirements. In the unlikely event that you’re not 100% satisfied with your purchase and you want to return the goods we are pleased to offer all customers a 14 Day No Quibble Refund giving you peace of mind when you’re buying something off the internet. This will give you 14 working days in which to decide to keep the goods or return it to us for a refund.

This meets our legal obligations to our customers under the European Directive of long distance selling. These regulations state that a person who has ordered a product online, over the phone or via a catalogue has the unconditional right to cancel order within 14 working days of delivery without having to give us a reason.

If you wish to return the items you ordered, then in accordance with our legal obligations we will issue a full refund on the purchase price of the goods.

Requirements:

• All goods are packed in their original packaging and in a resalable condition
• Returned with a completed returns form, this will be e-mailed for you to complete and must be attached to the outside of the packing in a sealed envelope.
• You must contact us within 14 days of the goods being delivered

If the goods aren't returned in a resalable condition then we reserve the right to deduct an amount from your refund to return the item to a saleable condition.

How to Return an Order

To cancel your order you need to notify us, this can be either by phone, e-mail or letter. We recommend e-mail as it keeps a record of your cancellation.

Your refund will be processed within 30 days of us receiving the goods back. However it is usually done within the same working week. All goods must be returned to us in their original packaging and in a good and unused condition for a full refund to be processed.

Returns Shipping

Please note that it is the buyer that is responsible for any carriage costs incurred.

This cost is usually between £90 - £140 depending on where you are and what the item is.

This is a direct cost to us to have the item shipped and returned. We will deduct this amount from the refund. It can be an expensive job to carefully transport large delicate goods and we ask that customers make themselves aware of these charges before purchasing and make sure that they call us before processing an order if they are in any doubt if the item is suitable for their requirements.

If you wish you can arrange to return the items yourself.

Shipping
To return your product, you should return your product to: SHOWROOM Thingwall Garden Centre, Lower Thingwall Lane, Irby, CH61 1AZ, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firesstovesheswall@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firesstovesheswall@gmail.com and send your item to:SHOWROOM Thingwall Garden Centre, Lower Thingwall Lane, Irby, CH61 1AZ, United Kingdom.  

Thank You.

ECO RENEWABLE ENERGY 'ERE' Returns Team